Decision details

* RESOLVED –

1.    That the Housing Service Annual Report to Tenants 2021/22, set out in Appendix A be approved.

2.    That a copy of the Annual Report was authorised to be published on the council’s website and a graphic designed version be produced and distributed to all tenants and households in the Borough, in the ‘Our Homes’ section of the autumn edition of ‘Your Chesterfield’.

REASONS FOR DECISIONS

1.    The annual report to tenants is a key tool in strengthening the council’s relationship with tenants, through effective communications and engagement with our customers, and ensuring we seek to maintain and improve our service delivery standards.

2.    Since 2010, housing providers have been required to produce an annual report to tenants setting out performance against a range of standards.

3.    The annual report for each year ending 31 March, should be made available to tenants and should include details of performance against the regulatory standards, achievements during the year and planned service improvements for the following year.