Decision details

Northgate Housing Management System Upgrade

Decision Maker: Joint Cabinet and Employment & General Committee

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes

Purpose:

Northgate Housing is the integrated housing management system which provides estates, repairs, rents, arrears and allocations functionality for Housing Services.
Northgate Housing is a business critical system which underpins the Council’s housing management functions. The Council has used the Northgate Housing system since 2000 and its processes and procedures are well embedded and integral to current ways of working. The current contract to provide support for the Northgate Housing application is due for renewal at the end of March 2020. However there are significant risks to business continuity which will leave us with an unsupported system; from January 2020

Decisions:

The Assistant Director – Housing submitted a report seeking approval for the Northgate Housing Management System upgrade.

 

The Northgate Housing Management System had been the integrated system providing estates, repairs, rents, arrears and allocations functionality for Housing Services since 2000. The processes and procedures used had become embedded and integral to current ways of working.

 

The contract to provide support for the Northgate Housing System would be due for renewal at the end of March 2020 but there were risks to business continuity which would result in an unsupported system from January 2020.

 

The option to bring the Northgate Housing System upgrade forward in the ICT improvement programme would mitigate the risk of systems failure. A requirement for additional staffing resources in the ICT Improvement Programme Team had been recognised to ensure delivery.

 

The capital costs to deliver the transformational programme would be met from within the current Housing Revenue Account (HRA) capital programme. The additional revenue costs would be met from the HRA working balance.

 

A comprehensive information assurance risk assessment had been undertaken.

 

*RESOLVED –

 

1.   That the Northgate Housing Management System upgrade to Software as a Service be agreed.

 

2.   That the three year transformation programme to drive change and ensure systems and working practices are fit for the future be implemented.

 

3.   That the additional revenue costs identified in section 5 of the officer’s report be funded from the HRA working balance.

 

4.   That the proposal to establish the two year fixed term posts of Project Manager, Business Analyst and Project Officer in the ICT Transformation Programme Team be approved.

 

5.   That the proposal to establish the two year fixed term post of Programme Manager using resources from an existing established full-time equivalent Project Manager post plus additional identified budget, as detailed in Appendix 1 of the officer’s report, be approved.

 

REASONS FOR RECOMMENDATIONS

 

To ensure that the housing management system is fit for purpose and supports the delivery of a customer focussed housing service.

Reason Key: Decision to spend £100,000 or more from an approved budget;

Wards Affected: (All Wards);

Contact: Liz Cook, Assistant Director - Housing Email: liz.cook@chesterfield.gov.uk.

Report author: Liz Cook

Publication date: 10/09/2019

Date of decision: 10/09/2019

Decided at meeting: 10/09/2019 - Joint Cabinet and Employment & General Committee

Effective from: 16/09/2019

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