Decision details

Northgate Housing Management System Upgrade

Decision Maker: Joint Cabinet and Employment & General Committee

Decision status: Recommendations Approved

Is Key decision?: Yes

Is subject to call in?: Yes


Northgate Housing is the integrated housing management system which provides estates, repairs, rents, arrears and allocations functionality for Housing Services.
Northgate Housing is a business critical system which underpins the Council’s housing management functions. The Council has used the Northgate Housing system since 2000 and its processes and procedures are well embedded and integral to current ways of working. The current contract to provide support for the Northgate Housing application is due for renewal at the end of March 2020. However there are significant risks to business continuity which will leave us with an unsupported system; from January 2020

Reason Key: Decision to spend £100,000 or more from an approved budget;

Wards Affected: (All Wards);

Contact: Liz Cook, Assistant Director - Housing Email:

Report author: Liz Cook

Publication date: 10/09/2019

Date of decision: 10/09/2019

Decided at meeting: 10/09/2019 - Joint Cabinet and Employment & General Committee

Effective from: 16/09/2019

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