Decision Maker: Joint Cabinet and Employment & General Committee
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
To reorganise the staff based at the Visitor
Information Centre so that they can provide ‘one’
service for sales and information.
The Cultural and Visitor Services Manager submitted a report seeking approval to a number of proposed changes to staff roles, responsibilities and contractual arrangements, in order to provide a single unified service for all users of the information and sales hub based at the Visitor Information Centre (VIC).
Following the relocation of marketing, venue hire and box office staff in to the VIC in January 2014 there had been a significant increase in footfall and overall ticket sales, requiring a review of job roles and reporting lines in order to maintain high levels of customer satisfaction.
The report detailed the current staffing establishment for the VIC, box office and support services administration function and the proposed new structure, including annualised hours contracts for box office staff and flexibility of arrangements to provide a service at the venues when performances were being held. It was proposed to introduce a new post of Ticketing and Hire Supervisor and a copy of the draft job description and person specification was attached to the report.
Consultation had been undertaken with the staff impacted by these proposals and the relevant Trade Unions and details of this were included in the report, along with the human resources, equalities and financial implications and an assessment of the risks associated with the proposals and actions to mitigate these.
The report outlined possible alternative options, although it was considered that these would not enable the level of service to customers to be maintained or improved.
The report detailed the proposed plans for implementation of the revised structure at the VIC and the move to annualised hours contracts for box office staff at the venues.
RESOLVED –
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(1) |
That the 3.82 FTE (totalling 141.5 hours per week) Visitor Information Centre Assistant posts be deleted from the establishment and be replaced by 5.34 FTE (totalling 197.5 hours per week) Visitor Information and Sales Assistant posts.
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(2) |
That the two contractual Box Office Assistant posts (totalling 30 hours per week), the post of Box Office Co-ordinator (37 hours per week) and the post of Admin Support Assistant (30 hours per week) be deleted from the establishment.
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(3) |
That the post of Ticketing and Hire Supervisor (37 hours per week) be put on the establishment.
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(4) |
That the principle of replacing all Box Office Assistant posts on zero hours contracts with annualised hours contracts be approved.
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(5) |
That annualised Box Office Assistant hours of 980 hours per annum be put on the establishment.
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(6) |
That annualised Box Office Assistants be paid monthly for the time worked that month.
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(7) |
That any of the annualised Box Office Assistant hours that are not filled internally be advertised externally.
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(8) |
That any Box Office Assistant who does not wish to apply for an annualised contract may retain their zero hours contract on the understanding that less hours will be available.
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(9) |
That the revised structures for the Venues and the Visitor Information Centre as at Appendix B to the report be approved.
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(10) |
That the Arts and Venues Manager and the Tourism, Museum and Events Manager be authorised to effect the appointments to the proposed structure having regard to the Council’s policies and protocols. |
REASON FOR DECISONS
To improve the operation of the Visitor Information Centre and Chesterfield Venues in order to provide a better service to visitors and residents of the town.
Contact: Anthony Radford Email: anthony.radford@chesterfield.gov.uk Tel: 01246 345339.
Report author: Anthony Radford
Publication date: 04/11/2015
Date of decision: 03/11/2015
Decided at meeting: 03/11/2015 - Joint Cabinet and Employment & General Committee
Effective from: 09/11/2015
Accompanying Documents: