Issue - meetings

The Chair welcomed Scott Ashmore, operator of City Cars, to the meeting to discuss issues of interest with members of the Committee.

It was noted that City Cars (formerly Club Taxis) was one of the largest operators in Chesterfield and that it was part of a wider group of operators across South Yorkshire and Derbyshire.

Arising from discussion of a number of issues, it was confirmed that:

·        Where operators became aware of issues or complaints they should provide specific details to the relevant operator and Licensing section to enable these to be investigated;

·        City Cars had been dealing with complaints corporately, but were now reverting to these being dealt with locally;

·        Licensing would deal with issues as appropriate if there was a need to issue penalty points;

·        Information be made available for customers about how complaints could be submitted.