A Review of the Careline and Support Service
Additional documents:
Decision:
*RESOLVED –
(1) That the proposed changes to the Careline and Support Service staffing structure be approved.
(2) That the Housing Service Manager – Customer Division be authorised to implement the proposed changes to the staffing structure.
Minutes:
The Housing Service Manager – Customer Division submitted a report recommending for approval changes to the staffing structure of the Careline and Support Service in order to mitigate the effects of the substantial reductions in Derbyshire County Council funding and move towards a financially self-sustaining service.
From April 2016 the Council would lose £265,600 in funding. The report outlined that by implementing the proposed changes the funding shortfall could be mitigated.
The report proposed that the role of Sheltered Scheme Manager be deleted and the new post of Social Inclusion Officer be created to organise, facilitate and co-ordinate activities across the schemes and in the outlying community rooms managed by the Housing Service. In addition, the report proposed to merge the roles of Careline Operator and Response Officer into one role. This would allow for more flexibility and the ability to reduce staffing numbers when there is less demand for services. It was emphasised that the new service would offer a more individual support service based on the service user’s needs.
The report proposed to create a new post of Publicity and Marketing Officer with the responsibility to promote the service with a focus on generating extra business and income.
The current and proposed staffing structures, job descriptions and person specifications were attached to the officer’s report.
Consultation with affected staff and their trade unions had been undertaken and details of this process were included in the report.
The report outlined the human resources and the financial implications, along with the potential risks inherent in moving to the new staffing structure and proposed actions to mitigate these.
*RESOLVED –
1) That the proposed changes to the Careline and Support Service staffing structure be approved.
2) That the Housing Service Manager – Customer Division be authorised to implement the proposed changes to the staffing structure.