Agenda item

Sector led improvement - Peer challenge and key residents / tenant satisfaction surveys

Decision:

*RESOLVED –

1. That the publication of the Peer Challenge report on the Council’s website be approved.

2. That the Peer Challenge action plan be approved.

3. That the STAR action plan be approved.

REASON FOR DECISIONS

To continue our journey of improvement and provide value for money services for residents and tenants.

Minutes:

The Service Director – Corporate submitted a report providing an update on the key sector led improvement initiatives and progress made during 2021/22 including peer challenge and key resident and tenant satisfaction surveys.

In October 2021, Chesterfield Borough Council took part in a Corporate Peer Challenge and the feedback report was attached at Appendix 1 of the officer’s report. The Peer Challenge had made seven recommendations which been incorporated into the peer challenge action plan which was attached at Appendix 2 of the officer’s report.

Chesterfield Borough Council utilised the ‘Are You Being Served?’ methodology for the resident satisfaction survey in September-October 2021, a copy of the resident satisfaction survey report was attached at Appendix 3 of the officer’s report. The survey results had helped to shape the Council Plan Delivery Plan and Service Plans for 2022/23 and had provided data to inform the Council Plan for the period 2023 – 2027.

Every two years the Housing Service undertook a customer satisfaction survey of CBC tenants to identify how the service was performing and where improvements needed to be made. A copy of the STAR tenant satisfaction survey report was attached at Appendix 4 of the officer’s report. A comprehensive STAR action plan had been developed and was attached at Appendix 5 of the officer’s report.