Decision details

*RESOLVED  -

1.   That the Housing Service Annual Report to Tenants for the financial year 2022/23, attached as Appendix A of the Director’s report be approved.

2.   That a copy of the Annual Report be published on the council’s website.

REASONS FOR DECISIONS

1.   The Annual Report to Tenants is a key tool in strengthening the council’s relationship with tenants, through effective communication and engagement with our customers, and ensuring we seek to maintain and improve our service delivery standards.

2.   Since 2010, housing providers have been required to produce an Annual Report to Tenants setting out performance against a range of standards.

3.   The Annual Report to Tenants for each year ending 31 March, should be made available to tenants and should include details of performance against the regulatory standards, achievements during the year and planned service improvements for the following year.