Agenda item

*RESOLVED –

That the results of the 2017 STAR survey and the improvement in tenant satisfaction be noted.

REASON FOR RECOMMENDATION

To recognise the contribution of the Housing Service in meeting the Council’s Value of being ‘Customer focused – delivering great customer service, meeting customer needs’.

The Assistant Director – Housing submitted a report to inform members of the results of the Survey of Tenants and Residents that was carried out in October 2017.

The report noted the positive results shown in the survey results, with improvements in satisfaction rates against 7 of the 8 core question indicators.

The full results of the survey were attached at Appendix 1 to the officer’s report.

*RESOLVED –

That the results of the 2017 STAR survey and the improvement in tenant satisfaction be noted.

REASON FOR DECISION

To recognise the contribution of the Housing Service in meeting the Council’s Value of being ‘Customer focused – delivering great customer service, meeting customer needs’.